Help Center

Orders

Most orders are processed within 3-7 business days. (business days does not include weekends or holidays). Orders placed on weekends will be processed the following Monday. Orders placed on major holidays will be processed the following business day. We do have occasions where it may take us up to 10 business days to process your order due to product availability.

If you would like to cancel your order before it has been fulfilled, please contact us by email at hello@abeillebliss.com. Once we cancel your order, a refund will be issued. Unfortunately, once your order has been processed, it cannot be changed or canceled.

An order may be canceled due to errors in processing payment information, items not available, cannot ship to the address provided or by customer's request. You will receive an email with the cancellation reason. If you have any questions about the canceled order, please email us at hello@abeillebliss.com.

At this time we are unable to offer returns or exchanges due to the delicate nature of our products. If you have any issues or concerns with your order, please do not hesitate to reach out to us. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong items so that we can evaluate the issue and make it right.

You may check the status of your order by logging into your account. Your most recent orders and tracking number (once orders are shipped) will be available to review.

You may also check the status by clicking on the order status link that was emailed to you when you placed your order.

Please inspect your order upon reception and contact us immediately at hello@abeillebliss.com if the item is defective, damaged or if you receive the wrong items so that we can evaluate the issue and make it right!

Shipping

We currently only ship within the US. We hope to expand in the near future! Make sure to subscribe to our mailing list to know when we officially ship worldwide.

Enjoy free standard shipping on orders of $100+ within the US.

Shipping is calculated based on your zip code for all other orders.

Most orders are processed and shipped within 3-7 business days. (business days does not include weekends or holidays). Orders placed on weekends will be processed the following Monday. Orders placed on major holidays will be processed the following business day. We hand make our products so we do have occasions where it may take us up to 10 business days to process and ship your order.

Once your order ships, you will receive an email with a tracking number to track the status of your delivery.

Our home studio is located in Newport News, Virginia.

Products

Absolutely! All products are handcrafted and packaged in our home studio.

Our candles are handcrafted with coconut and soy wax, phthalate free fragrance oils and untreated wooden wicks.

Our candles burn for approximately 80 hours with proper candle care.

You can find our candle care guide here.

We know that a lot of major brand's fragrances can be so overpowering! (We know because we used to burn them.) We use coconut and soy wax and high quality fragrance oils which allows a subtle aroma that still fills the entire room. Most candles that smell extremely strong use paraffin wax to provide the maximum fragrance throw. All of our ingredients are toxic and phthalate free. Phthalates can aggravate allergy and asthma symptoms in some people so always look for phthalate free fragrance oils on a candle's ingredients list or description.

If you can't find what you are looking for, please email us at hello@abeillebliss.com or fill out the contact form below.