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Customer Service


What payment methods do you accept?

We accept major credit and debit cards, Apple Pay, Google Pay, Paypal and Afterpay. Please be sure your billing and shipping address match your card to avoid delays and declines.

Where do you ship?

We ship to the US and Canada. Shipping charges are calculated at checkout based on your address. For more details, click here

Where are you located?

We are located in Newport News, VA in a cute studio. 

How do I track my order?

You will receive an email with your tracking number once your order ships. Click the link in your email to track the delivery status of your order. 

How do I cancel my order?

You may cancel your order within 24 hours of the date the order was placed at no charge. Once we cancel your order, a refund will be issued. Any orders canceled after 24 hours of being placed are subject to a 15% restocking fee. To cancel, please send an e-mail to hello@abeillebliss.com with your name and order number.

I don't like what I ordered. What do I do?

We are sorry to hear that you aren't loving your products! Due to the delicate nature of our products, we want to make it simple for our customers. If you are not satisfied with the fragrance, how the candle burns or something else then send us an email at hello@abeillebliss.com within 7 days and we will send you a similar product of your choice with no extra cost to you or a refund. If you have any issues or concerns with your order, please do not hesitate to reach out to us. 

Do you offer wholesale?

Yes! We have partnered with Faire to fulfill our wholesale orders. For more information, please click here

What makes your products different?

We take pride in creating candles and home fragrance goods with high quality and natural ingredients for your health and home that will leave you feeling relaxed at night or refreshed during the day! We believe our mission statement says everything about why anyone would want to purchase anything from us; "to make life more beautiful. When you order from Abeille Bliss, you can trust that your products have been made with great energy and care to help you your home smell and look fabulous. 

Have questions that were not answered here? Feel free to submit our contact form here or send us an email at hello@abeillebliss.com and we will be more than happy to assist!